Terms and Conditions

These conditions govern your access to and use of the GoFish Casino website, your player account, games, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform you agree to follow these site terms. This page explains the main rules, rights, and responsibilities that apply when you use the casino, so please read it carefully and refer back to it when you need clarity.

Effective date: July 2, 2026.

Who may use the platform

GoFish Casino is intended for adults only. You must be of legal gambling age in the jurisdiction where you are located to register and play. It is your responsibility to ensure that online gambling is lawful where you are located. We may restrict access from particular states, provinces, territories, or regions, and some services or payment methods may not be available everywhere.

Creating and verifying your account

When you register an account you must provide accurate, current, and complete information. Accounts must be registered in your legal name, and you may only hold the number of accounts permitted by GoFish Casino. We may require you to verify identity, age, address, or payment method ownership before allowing deposits, gameplay, or withdrawals.

Verification may involve submitting government-issued identification, proof of address, or documentation tied to the payment method in use. Failure to complete verification when requested may result in suspension of your account, withholding of funds, or closure of the account until verification is satisfactory.

Keeping your account secure

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Do not share, sell, or transfer your account to another person. If you suspect unauthorized access or loss of control of your account, contact support immediately.

Money matters: deposits, withdrawals, and balances

GoFish Casino supports a range of payment methods, including MasterCard, Neteller, Skrill, Visa, and iDeal. Available currencies include the Australian dollar, euro, pound sterling, US dollar, and South African rand. Payment method availability, processing times, and limits vary by method and by location.

Withdrawals may be subject to verification checks and review before processing. We may place limits on minimum or maximum deposit and withdrawal amounts, and we may require you to withdraw via the same method used for funding where practical. Reasonable checks are applied to comply with anti-money laundering and fraud-prevention obligations.

Processing times depend on the payment method, verification status, and external provider processing. Transactions may be delayed for a variety of reasons; if you have questions about a transaction, contact support.

Promotions and bonus rules you should know

Promotional offers, bonuses, and free spins are subject to additional bonus terms specific to each offer. Before claiming any promotion you should review the promotion-specific terms. Typical conditions may include:

• Eligibility requirements, such as geographic limits or new-player restrictions.
• Wagering requirements and the way contributions from different games count toward those requirements.
• Time limits for activation and wagering.
• Game restrictions, maximum conversion or withdrawal rules, and minimum deposit requirements.
• Opt-in or bonus code requirements.

Examples of types of offers you may see include no deposit bonuses, free spins, deposit match bonuses, reload offers, cashback, and loyalty rewards. Examples of current offer structures (for illustration only) include a $25 no-deposit bonus with a 40x wagering requirement, 100 free spins with a 30x wagering requirement on winnings, and a welcome deposit bonus offering a 200% match up to $1,000 plus free spins with separate wagering rules. No-deposit bonuses commonly have a maximum cashout cap, for example a 5x limit on the bonus amount; deposit-match bonuses may have different rules. Most bonuses are non-sticky, meaning bonus funds are separate from your real-money balance and may be forfeited if you withdraw real-money funds before meeting wagering requirements.

Always confirm the exact terms for each promotion before participating. Where a conflict exists between a general provision in these site terms and a specific promotion’s rules, the specific promotion rules will apply to that offer.

Games, availability, and service access

Games are supplied by software partners, including Pragmatic Play and Rival Gaming, and content availability may vary over time and by location. Game features, payout percentages, betting limits, and availability may change without notice. Maintenance, software updates, device compatibility issues, or unexpected technical problems can affect access to games and services.

We do not guarantee that every game, feature, or payment method will be available at all times or in every region. If a game is removed or changed, we will handle any outstanding bets, promotions, or balances fairly in line with these terms and with the particular game provider’s rules.

Play fair: what is not allowed

You must not use the site for unlawful purposes or attempt to manipulate games, systems, or promotions. Prohibited behavior includes, but is not limited to:

• Fraud, collusion, or using multiple accounts to gain an unfair advantage.
• Chargeback abuse or submitting false information to claim funds.
• Using bots, automated tools, unauthorized third‑party software, or scripts to play or trigger promotions.
• Sharing your account credentials or allowing another person to play on your account.
• Exploiting software, bugs, or errors to alter outcomes or obtain funds you are not entitled to.

If we suspect prohibited behavior, we may investigate and take appropriate action.

When we may limit, suspend, or close an account

If we reasonably suspect that the rules have been breached, verification is incomplete, or funds are subject to dispute, GoFish Casino may limit activity, suspend bonuses, withhold transactions, freeze an account, or close an account. Actions taken will be proportionate and carried out in line with applicable regulations and our internal policies.

Where funds are withheld pending investigation, we will aim to resolve the matter promptly. If we close an account, we will notify you and provide information on how any remaining balance will be handled.

Errors, mistakes, and technical faults

Occasionally, system errors, display faults, incorrect balances, mispriced promotions, game malfunctions, or interrupted sessions may occur. When an obvious technical error is detected, we reserve the right to correct it and to determine the fair outcome. This may include voiding bets, reversing transactions, or adjusting balances where an error has materially affected results.

We handle such matters on a case-by-case basis and will apply corrections reasonably and transparently.

Responsible play and player protections

Gambling should be treated as entertainment and not a way to make money. GoFish Casino supports responsible play and offers tools and features to help manage play, which may include deposit limits, session reminders, self-exclusion, cooling-off periods, and access to support resources.

If you are concerned about your gambling, please use the available tools or contact customer support for help. Information on responsible gaming measures and external support organizations is provided on our Responsible Gaming page.

Intellectual property and permitted use

The site design, graphics, text, software, logos, and other original materials are the property of GoFish Casino or its licensors. You may only use the site content for your personal, noncommercial use. Copying, reproducing, republishing, distributing, or otherwise exploiting site content without prior written permission is prohibited.

Third-party providers and linked services

Some games, payment services, and technical components are provided by third-party suppliers. Those services are subject to the supplier’s terms and operational limits. The casino is not responsible for third-party outages, maintenance, or policy changes that affect access to games or payment processing.

The site may contain links to external sites. We are not responsible for the content or practices of those sites, and links do not imply endorsement.

Limits on liability

To the maximum extent permitted by law, GoFish Casino is not liable for indirect, incidental, or consequential losses arising from use of the site. We are not responsible for losses caused by:

• Technical interruptions, network failures, or third-party outages.
• Unsupported devices or software incompatibilities.
• Delays in payment processing by external providers.
• Force majeure events beyond our reasonable control.

Liability for direct losses will be limited to the extent permitted by applicable law. These limits do not exclude liability for personal injury or other obligations that cannot lawfully be limited.

No guarantees—service as provided

The site, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, continuous availability, or error-free operation. We will, however, seek to maintain reliable service and to repair faults promptly.

Changes to the rules

We may update these site terms from time to time. The latest version published on the website will apply from the date it is posted, unless a different effective date is stated. You should review these terms periodically; continued use of the platform after updates means you accept the new terms.

Related policies and where to look

In addition to these site terms, players should review related documents that govern privacy, cookies, anti-money laundering, bonus and promotion specifics, and responsible gaming. These policies explain how we handle personal data, cookie use, verification procedures, and bonus conditions.

Contact GoFish Casino

If you have questions about these conditions or your account, contact our customer support team at support@gofishcasino.com, by phone for the United Kingdom at 0808-234-7596, for the United States at 1-866-725-8046, or by our international line at +5999-433-8828. Support hours and response times vary.

These rules are intended to set clear, fair expectations for the use of the GoFish Casino website, accounts, and services. If you continue to use the platform, you confirm that you accept and will comply with these terms and any applicable promotion-specific rules.